AWARDS
Suzuki Auto’s top dealers rewarded
Suzuki Auto South Africa has announced its top-performing dealers, highlighting the company’s focus on service excellence, and the ongoing efforts to ensure that Suzuki owners enjoy the best possible service experience.
Unlike some brands, which categorise their dealer networks according to the size of the dealer, Suzuki Auto SA uses a balanced scorecard system, which measures the performance of each dealership in the national network in terms of sales, service and parts.
This, the company says, creates a level playing field throughout the network, regardless of the size of the dealership. Those dealers achieving high scores are recognised by being awarded platinum status, while the winning dealership in any given the year is the dealership with the highest overall points score.
In addition, there are two special awards – the Suzuki Mobility Finance award, and the Most Improved Dealer award. The Suzuki Mobility Award recognised the dealer achieving the highest WesBank market share, and is calculated on a percentage basis, allowing smaller dealers to compete, too.
The Most Improved Dealer award goes to the dealership showing the most significant scorecard improvement compared to the year before.
The 2014 awards were announced at a gala event in Durban last week, with the coveted Dealer of the Year honours going to Suzuki Auto Johannesburg South. Top scorers in the individual categories for Parts, Sales and Service went to Suzuki Auto Menlyn, Suzuki Auto Bramley and Suzuki Auto Johannesburg South respectively.
The 2014 Platinum Dealers are Suzuki Auto Boksburg, Bramley, Bryanston, Johannesburg South, Port Elizabeth and West Rand. Suzuki Auto Rustenburg received the Suzuki Mobility Finance award, while the most improved dealership was Suzuki Auto Bloemfontein.
The awards come in the wake of a strong year for Suzuki Auto SA. Despite a softer market, sales in 2014 were up 33 percent year on year, with a record sales tally of 6 469 units. The brand also set a new monthly sales record of 676 vehicles in September 2014, while the national dealer network was expanded, and now encompasses 40 dealerships.
“Service excellence is at the very core any successful business, and even more so in the highly competitive motor industry,” says Yukio Sato, managing director of Suzuki Auto SA. “While our national dealer network continues to expand, these awards prove that we remain committed to ensuring that our dealers offer exceptional levels of service to all our customers.”
BEST MARKET SHARE IN SUZUKI MOBILITY FINANCE Taks de Jager, DP of Suzuki Rustenburg, receives the award the for best market share in Suzuki Mobility Finance from Frik Schoeman, JV Manager from Wesbank. Also in the image (to his right) Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East), and Yukio Sato, MD of Suzuki Auto SA.
MOST IMPROVED SUZUKI DEALER Theo Kruger, DP of Suzuki Bloemfontein, receives the Most Improved Dealer award from Vivek Anand, Executive Officer Maruti Suzuki India Ltd. With him in the picture on his right, Yukio Sato, MD of Suzuki Auto SA and Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East).
BEST PRACTICE - PARTS Johann Seymour, Parts Manager Suzuki Menlyn, receives the award for Best Practice Parts for 2014 from Rodriques Gernard, National Parts Manager of Suzuki Auto SA. With him in the picture are (to his right) Yukio Sato, MD of Suzuki Auto SA, as well as Robert Cleary, Divisional Manager of Aftersales, Suzuki Auto SA and Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East).
BEST PRACTICE - SERVICE (L-R) Yukio Sato, MD of Suzuki Auto SA, David Anders, National Service Manager of Suzuki Auto SA, Meyer Benjamin, MD of Suzuki Johannesburg South (Ipop), Brandon Harris, DP of Suzuki West Rand (Ipop), Robert Cleary, Divisional Manager of Aftersales, Suzuki Auto SA and Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East). Suzuki Johannesburg South received the 2014 award for best practice – service.
BEST PRACTICE - SALES (L-R) Yukio Sato, MD of Suzuki Auto SA, Clive van Kerckhoven, Dealer Principal of Suzuki Bramley, André Venter, Divisional Manager of Sales and Marketing in Suzuki Auto SA, and Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East). Suzuki Bramley received the award for Best Practice – Sales for 2014.
RECEIVING PLATINUM DEALERSHIP STATUS – SUZUKI BOKSBURG (L- R) Yukio Sato, MD of Suzuki Auto SA, Taichi Okamoto, Assistant Manager Middle East / Africa Automobile Marketing Group, Clayton Lennox, DP Suzuki Boksburg, Thys Roberts, Sales Manager Suzuki Boksburg, Srivasta Shashank, Executive Officer Maruti Suzuki India Ltd., and Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East).
RECEIVING PLATINUM DEALERSHIP STATUS – SUZUKI BRAMLEY (L- R) Yukio Sato, MD of Suzuki Auto SA, Taichi Okamoto, Assistant Manager Middle East / Africa Automobile Marketing Group, Clive van Kerckhoven, Dealer Principal Suzuki Bramley, Srivasta Shashank, Executive Officer Maruti Suzuki India Ltd., and Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East).
RECEIVING PLATINUM DEALERSHIP STATUS – SUZUKI BRYANSTON (L- R) Yukio Sato, MD of Suzuki Auto SA, Taichi Okamoto, Assistant Manager Middle East / Africa Automobile Marketing Group, JP Gobel, Dealer Principal of Suzuki Bryanston, Srivasta Shashank, Executive Officer Maruti Suzuki India Ltd., and Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East).
RECEIVING PLATINUM DEALERSHIP STATUS – SUZUKI JOHANNESBURG SOUTH (L- R) Yukio Sato, MD of Suzuki Auto SA, Taichi Okamoto, Assistant Manager Middle East / Africa Automobile Marketing Group, Brandon Harris, Dealer Principal of Suzuki West Rand receiving for their sister company (Ipop), Srivasta Shashank, Executive Officer Maruti Suzuki Indian Ltd., and Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East).
RECEIVING PLATINUM DEALERSHIP STATUS – SUZUKI PORT ELIZABETH (L- R) Yukio Sato, MD of Suzuki Auto SA, Taichi Okamoto, Assistant Manager Middle East / Africa Automobile Marketing Group, Craig Dunnington, Dealer Principal of Suzuki Port Elizabeth, Srivasta Shashank, Executive Officer Maruti Suzuki Indian Ltd., and Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East).
RECEIVING PLATINUM DEALERSHIP STATUS – SUZUKI JOHANNESBURG SOUTH (L- R) Yukio Sato, MD of Suzuki Auto SA, Taichi Okamoto, Assistant Manager Middle East / Africa Automobile Marketing Group, Brandon Harris, Dealer Principal of Suzuki West Rand (Ipop), Srivasta Shashank, Executive Officer Maruti Suzuki Indian Ltd., and Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East).
SUZUKI AUTO DEALER OF THE YEAR – SUZUKI JOHANNESBURG SOUTH (L- R) Yukio Sato, MD of Suzuki Auto SA, Meyer Benjamin, MD of Ipop (Suzuki Johannesburg South), Brandon Harris, DP of Suzuki West Rand (Ipop), and Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East).
SUZUKI AUTO DEALER OF THE YEAR – SUZUKI JOHANNESBURG SOUTH (L- R) Yukio Sato, MD of Suzuki Auto SA, Meyer Benjamin, MD of Ipop (Suzuki Johannesburg South), Brandon Harris, DP of Suzuki West Rand (Ipop), and Koichi Suzuki, Group Manager Automobile Marketing (Africa and Middle East).
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